Returns & Exchanges

At Sweet Memories, we take pride in the quality of our artisanal treats and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.

1

Inspect Your Package

Upon delivery, please immediately check your order for any signs of damage or missing items to ensure a swift resolution.

2

Contact Customer Support

Send an email to our support team within 48 hours of delivery, including your order number and clear photos of the product and packaging.

3

Review Process

Our quality assurance team will review your request within 2 business days to verify the issue and determine eligibility for a refund or replacement.

4

Resolution Delivery

Once approved, we will ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing